Any Questions?
Before submitting a request, try our self-service options or visit our FAQ page for instant answers.
Manage your account instantly in the Customer Portal:
- Pay your bill or update AutoPay
- View invoices and payment history
- Update your contact information
- View appointments and service details
Contact Customer Care
- 💬 Live Chat: Monday – Friday, 7am – 7pm (Fastest response)
- 📝 Form Submission: Fill out the form below for a response within 24–48 business hours.
- 🚨 Urgent Issues & Outages: Call us directly at 833-342-7444.
FiberFirst
Hey, neighbor! We’re happy you’re here getting to know us.
FiberFirst is dedicated to delivering equal access with best-in-class networks. We believe everyone should have the best internet no matter where they live.
We care
Our service-obsessed customer care team provides clear, honest communication with a smile. Our mission is to make interacting with FiberFirst an outstanding experience every time. Our local presence allows us to address most issues the same day with a 95% resolution rate.
We’re local
Our employees, including local network and customer care teams, live in the areas they serve. We love our communities, and we’re invested in their success. We’re looking forward to bringing best-in-class, future-proof fiber technology to neighborhoods across your state.
We do it right
Our fast, reliable multi-gig fiber optic internet lets you work, learn, stream and play without worrying about the speed and strength of your connection. Plus, fiber is more sustainable and has a smaller carbon footprint than copper cable. Fiber is a smart choice for you – and for the planet.